FAQ's

American Express , GIROPAY (only for Euro customers), SOFORT (only for Euro customers), Apple pay , Diners club, Discover , Maestro , Master card, Visa , Sodex (only for Czech Republic)

Yes, it is possible. You can get the invoice by contacting our customer support at support@dookan.com.

No, there are no additional taxes for the EU countries. As VAT is already added to the total amount as per the government regulations.

You can register by going to the top right corner of the homepage and clicking the "log in/register" link. Please fill out the form with the requested information. You can read the terms and conditions, select your payment method, and complete the registration process. You can follow the link: https://dookan.com/account/login

No, the registration is free.

Yes, a customer can add multiple addresses under one account and select one of the addresses while placing the order.

Once your order is Dispatched, it will be shipped within 2-3 working days. You will receive a shipment confirmation via email and SMS with a delivery slot and an on-map tracking link.

You can change/alter the address by sending a request to our support team at support@dookan.com.

The order confirmation email will be sent to the customer immediately once the order has been placed. Please check your Spam/Promotions folder. If the email is still not found, please contact our support team at support@dookan.com.

Dookan12Club Queries

We’re excited to announce that the benefits previously reserved for D12C members are now available to all customers. This means no more membership fees or restrictions—everyone will enjoy straightforward savings on their purchases at Dookan.

We listened to customer feedback and realized that while D12C provided valuable savings, we wanted to make shopping even more accessible and rewarding for everyone. By mainstreaming these discounts, we’re removing barriers to savings and simplifying the shopping experience.

No, D12C memberships will no longer be available as the club benefits and are now offered to all Dookan customers. Everyone can enjoy these savings without needing a membership.

Yes, the same benefits and discounts previously available to D12C members are now available to all customers without the need for a membership.

Note: As earlier no discount on veggies, Frozen, Idly Dosa batter, Paneer.

We’re pleased to offer reimbursement in the form of a gift voucher. Monthly subscribers will receive a full reimbursement of 60kr, while yearly subscribers will be reimbursed based on the number of remaining months. Your voucher can be redeemed at any time, giving you the flexibility to enjoy Dookan’s new savings model whenever you choose!

We’re always looking for new ways to enhance our customers’ experience! While we’ve streamlined savings for everyone, we’ll continue exploring options to make shopping even more rewarding. Stay tuned for future updates.

If you are not pleased with a product you have received, you may contact our customer care team, who will assist you. Then your return/refund will be processed, and you shall receive the refund within 5-7 working days.

Not yet. We are a completely Online-based store.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you shall receive the refund within 5-7 working days.

In case your package is lost or damaged during transit, the entire package will be resent or refunded post agreement with the customer.

If you have not received your refund, please contact us at support@dookan.com. You can also directly contact our Operations team: +420773848655 / +420773842228.

Acceptable reasons for return: 1. The product received is unfit for consumption at the time of delivery. 2. The product is received in a damaged condition.

You can write to us at support@dookan.com

Discounts

Discounts offered during sale events are applicable to most products. However, they do not apply to the following:

  1. Fresh Vegetables
  2. Paneer
  3. Special Offered Products (already at the lowest price)
  4. Batter items

To receive the free product, you need to meet the minimum purchase amount specified in the offer. Free products are issued while stocks last, so place your order early to avoid missing out!