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Order Confirmation (Read Carefully)

Order Confirmation (Read Carefully)


Here is everything you should know about your order delivery:



Step 1: YOUR ORDER IS CONFIRMED

  • Once your order is confirmed, it will be shipped within 1-2 working days.

  • You will receive a shipment confirmation via email from dookan@theremotelab.com, once it is completed.



Step 2: YOUR ORDER IS SHIPPED

  • Your shipment will be done through PPL / GLS Logistics.

  • You will receive a live order-tracking link in the email.

  • You will also receive an email from PPL / GLS with PIN to manage your shipment online (change address/ contact details etc.).



Step 3: YOUR ORDER IS OUT FOR DELIVERY

  • Once the order is out for delivery, you will receive a SMS from the PPL / GLS with delivery time slot and driver details.

  • (Czechia Customers Only) For better coordination kindly, send the following SMS to the driver (on the provided contact number):

    "Message to driver:
    “Dobrý den, jsem doma, prosím zavolejte jak budete dole a já sejdu dolů. Prosím neodjíždějte hned a zavolejte jak budete dole.”
    {{ customer.first_name }}

    It translated to: Hello, I'm home, please call as you get downstairs and I'll come down. Please do not leave right away and call as you get downstairs



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