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GOOD NEWS for all our DOOKAN CUSTOMERS!
Dookan.com brings to you DOOKAN UNLIMITED CASHBACK - Now you pay less each time you order from us.
When you purchase products above 2499 Kc at Dookan.com – You will receive 10% cashback on the total taxable purchase in the month as a discount coupon that you can redeem on Dookan.com.
For e.g. If your total purchase for a month is worth 5000 Kc – your taxable purchase after deducting 15% Czech VAT (DPH) is 4,347.82 Kc. You will receive a discount coupon worth 434.78 Kc that you can use towards your shopping in the following 2 months.
When you purchase products above 1499 Kc at Dookan.com – You will receive 5% cashback on the total taxable purchase in the month as a discount coupon that you can redeem on Dookan.com.
For e.g. if your total purchase for a month is worth 2400 Kc – your taxable purchase after deducting 15% Czech VAT (DPH) is 2,086.95 Kc. You will receive a discount coupon worth 104.34 Kc that you can use towards your shopping in the following 2 months.
Starting May 8, 2021 No credit will be issued for any returned banana boxes.
Starting January 1, 2021 orders placed with Flash Sale discount codes like BYEBYE2020, INSTANT15, INSTANT10, BIGWIN, 26JAN, SURVEY10, TUESDAY10, VEG15, FEB15, DOOKANVIP10, STAYHOME10, WELCOME10, MIDWEEK10, EUROSUNDAY10, MAYEND05, MAYEND10, MAYEND15, SPRINGSALE05, SPRINGSALE10, SPRINGSALE15 will not be counted towards the cashback.
Starting December 1, 2020 cashback coupons received every month will only be valid for 2 months.
Starting August 1, 2020 cashbacks will only be applicable to non-perishable grocery items in your orders and not on Vegetables/Paneer/Fruits category. While calculating the cashback, we will consolidate all your orders during the calendar month. To be fair to all customers, this clause of the cashback policy is retrospectively applied to even July orders. We will continue to review this clause every month.
Starting July 1, 2020 Cashback will not be applied on orders where the value of Vegetables/Paneer/Fruits constitutes more than 50% of total order value. Due to excessive air freight charges from India during Covid-19 pandemic, Dookan’s delivery of fresh (Vegetables, Paneer & Fruits) supplies is offered as an essential service to its customers and the company doesn’t make any money whatsoever. So, we couldn’t possibly afford to offer any cashbacks on the fresh purchases. We will review this clause once the normalcy is resumed.
Starting July 1, 2020 Cashback Eligibility - will be calculated based on"Total Purchase Value" and Cashback Amount - "will be calculated based on Total Taxable Purchase Value". Ex: Let's say you spent 2500Kc on Dookan.com. In both June 2020 as well as in July 2020 you are eligible for 10% cashback. In June 2020 you would have received a 10% cashback on 2500Kc i.e., 250kc but starting from July 2020 you will get 217.39Kc (taxable purchase value after deducting 15% VAT/DPH being 2,173.91kc).
Cashback is provided as a discount coupon which can be redeemed on Dookan.com
The discount coupon can be redeemed/claimed by the customers on the Dookan.com website/mobile app only.
The discount coupon will automatically be shared with customers on their registered email id at the end of every month.
The discount coupon shall not be clubbed/ used in conjunction / alongside any prevailing offer/ Offers / promotion running on Dookan.com.
All the registered customers of Dookan.com are automatically enrolled for cashback.
The discount coupon is non-transferable.
The Dookan cashback promotion was first started on June 1, 2020.
Dookan.com reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the site or Services after the posting of changes constitutes your binding acceptance of such changes.
Terms last updated on May 8, 2021.