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Frequently Asked Questions
Payments
What are the methods of payments?
Is it possible to get the Invoice for my order?
Are there any additional taxes added to my Total amount?
Registration / Accounts
How do I register?
Are there any charges for registration?
Is it possible to have multiple city addresses under one account and still place orders for all of them?
Delivery
Where is my order?
How can I alter/change my address once I've placed an order?
I haven’t received my order confirmation email/How long does it take to get an order confirmation email?
Product Information
What do I do if an item is defective (broken, leaking, expired)?
Do you have an offline store?
Returns and Refunds
Refund for returned products
Refund for lost/damaged package
What do I do if I haven’t received my refund?
Is it possible for me to return my product(s) if I am unhappy with them?
Complaints and Feedback
How do i send my complaints and feedback ?
Sale

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